17:50, Tuesday 22nd September 2026
Harmonie Beauty Terms and Conditions.
With our industry having no regulations it is up to us to set standards and keep ahead of the professionals. All of our staff are fully qualified in all treatments they carry out. We have a salon policy for public and product liability and employer’s liability.
Health and safety. Salon Hygiene is, of course, of the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. Harmonie takes health and safety very seriously. We have a full policy set out in our salon folder along with a risk assessment and fire risk assessment and Covid 19 risk assessment. Should a fire occur do not delay exiting the building via the front door. We operate a recycling policy within the premises in line with government legislation.
Punctuality and Courtesy. Arriving too early or late may interfere with treatments. All appointments are scheduled to allow the salon to run smoothly. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please fill out your consultation forms in time for your first appointment, this document is 100% confidential and is used for treatment purposes only.
Services and price list
All services and prices may be subject to change. For our latest prices and services please check our website. Treatment times can include consultation, dressing and undressing time. Purchase of Retail Products must be paid for in full at the time of purchase or ordering. Prepaid Courses of Treatments Have a validity of 12 months from date of purchase, unless otherwise stated. Treatment courses must be paid for upfront upon to qualify for offers and discounts. All promotional prices would not be eligible in conjunction with course prices.
Price Alteration.
We reserve the right to alter prices without prior notice.
Smoking and vaping.
Please note that it is illegal to smoke or vape anywhere in the Salon.
Loyalty cards: Please do not hold onto loyalty cards, these are to be used upon the 6th stamp being applied. We will not apply multiple stamps if a card is forgotten at your appointment. Loyalty stamps are limited to one stamp per visit with a maximum of one stamp per week per client. We reserve the right to withdraw loyalty cards if we feel they are being abused.
Data Security privacy policy.
You will find a copy of this on our desktop website. In this privacy policy references to ‘we’ or ‘us’ refer to Harmonie nails and beauty. This policy will explain what information we collect about you and how we use it. The information we collect and how at Harmonie nails and beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 1year. For transparency, listed are the business services we provide and how each service uses the information we collect. Beauty related services: We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred colour formula codes, how you like your coffee and who your favourite therapists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. Appointment confirmations and reminders: We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time. Appointment ratings and reviews: After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty: We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time. Marketing: We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time. Data processors and data locations: We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit: www.bookinbeautiful.com You may contact us at harmonienailsandbeauty@gmail.com to: • Request a discussion about our Privacy Policy. • Request information we have stored about you. • Request we remove all identifying information about you. • Make a complaint. Medical Conditions Please inform your therapist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable to certain treatments. A client consultation will be carried out on your first visit to ensure your safety. Clients must inform the salon if anything changes to their personal information or medical history. Mobile Phones In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon. Children Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment. Please inform a member of staff prior to your treatment if you wish to bring a child to your appointment. Animals Please understand that we cannot accommodate animals in the salon for health and safety. Assistance dogs are permitted. Please advise us in advance if you will be accompanied by an assistance dog. Wheelchair access We have access for 1 wheelchair at a time in the salon. If you require any assistance, please advise us and we will do all we can to accommodate you.
Payment , most credit and debit Cards are accepted, or cash. Cancelations within 48 hours will require a 50 % fee. Cancellations within 24 hours will a 100% fee. Patch Testing, patch testing may be required for several treatments including IPL, tinting, lash lifts, brow lamination and eyelash lift. On other occasions we may suggest a patch test to ensure the safety of the client. Personal Items Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. Any unclaimed items will be given to charity. Returns Policy All products can be returned within 14 days if unopened and the seal is still intact under the Sales of goods act. Proof of purchase is required and the refund should be issued with the same payment method as the purchase. Under the perishable goods act we cannot return any open items. Items must be in a re sellable condition. In the case of an allergic reaction the products must be returned within 14 days and evidence of this reaction apparent. The head office needs to be informed and a reaction with photographic evidence if applicable needs to be logged in the accident book. With Online and Postal sales if a return is required due to a mistake on our side then the goods must be returned prior to issuing the refund and we can credit them with the postage. Should a postal sale customer ‘change their mind’ they can return this with the above terms but the postage will not be refunded. Should goods be damaged when they arrive then the customer needs to provide evidence of this and they are covered by the goods in transit act and it states that it is our property until it is with them. At the discretion of management we will make a decision to issue a discount refund, a replacement and in the last instant a full refund. Complaints procedures We always endeavour to provide 100% customer satisfaction and if our customers are not happy we want to know how we can make you happy. When having a treatment at Harmonie it is ‘At Will’ and this is confirmed with the consultation card. In the event that that Harmonie may be at fault or a service does not live up to industry standard we want to know about it so we can put it right. Clients that are not happy with a service should be resolved with the therapist providing the service immediately or as soon as they become aware they are not satisfied within a reasonable time frame. Should a problem not be resolved then a supervisor/manager will get involved. We will always offer an alternative therapist/treatment to resolve any issues. This may not be at the time of booking if there are no available appointments. In the last instance a complimentary service to the same value or and upgraded version should be issued to the client. Only in exceptional circumstances a refund should be offered. All complaint accidents big or small should be recorded in the accident book.
Gift Voucher Presentation Policy
To redeem a gift voucher, the original voucher must be physically presented at the time of purchase. We do not accept photos, screenshots, or digital copies of vouchers under any circumstances.
Lost, stolen, damaged, or expired vouchers cannot be replaced or redeemed without the original physical voucher. Please ensure you bring your voucher with you to avoid disappointment.
This policy is in place to maintain fairness and protect the value of all issued vouchers.
Treatment of staff. Please note: We will not tolerate any rudeness, abuse or inappropriate behaviour towards any staff members. We reserve the right to refuse services to any customers behaving in such a way.
